Returns
If you are unhappy with your purchase, you can request a return if your order is eligible. Please note that all returns must be submitted and approved by our Customer Care team. Returns sent back to us without an approved return request will not be accepted.
All returns must be submitted within 30 days of the delivery date. Returns requested after this time will not be accepted. The merchandise must be in its original condition, in its original box or packaging with tags attached, and unworn. Final Sale items are not eligible for return.
Frequently Asked Questions
When can I expect my refund?
Returns are typically processed within 14 business days upon receipt at our warehouse. If 14 business days have passed and you have not received an email notification regarding your refund, please reach out to our Customer Care team.
Once your return has been processed, it can take up to 1 full billing cycle for it to reflect on your bank statement.
Can I return an online purchase at an Ipanema kiosk?
Unfortunately, all online purchases must be returned by contacting our online Customer Care team.
Can I return an in-store or kiosk purchase online?
At this time, we can only accept returns for items purchased from shopipanema.com. Any returns for items purchased in store or at a kiosk must be taken back to the store or kiosk from which it was purchased. This also applies to items purchased from third party retailers.
Will you refund my shipping fee when an order is returned?
No, original shipping fees are non-refundable unless you received an incorrect order or it arrived damaged. If either of these are true, please reach out to our Customer Care team prior to submitting your return request.
Contact Us
If you have any questions or concerns, please reach out to our Customer Care team during normal business hours and we'll get back to you as quickly as we can.
Monday - Friday 9am - 5pm EST